How we use AI securely

Last updated 4 November 2026. Questions? Contact us.

This page explains the AI section of our privacy notice in more detail. If the two ever seem to differ, the privacy notice applies.

Where your information is stored

Your account, your child's records, your documents and their backups are stored in the UK, in London. Using AI features does not change this.

Where AI processing happens

AI processing takes place in the UK or the European Economic Area (EEA), and nowhere else. We send information there only to process the task you asked for, and we do not store it there.

Today we use AWS Bedrock, Amazon's AI service, called from London. Where London offers a model directly, it runs in London. For some newer models AWS offers only an "EU" routing profile, and AWS then chooses a data centre in the UK or the EEA to process the request. We use such a profile only after checking that every data centre it can route to is in the UK or the EEA.

Any AI provider we use must process your information in the UK or the EEA and must not use it to train AI models.

UK law recognises EEA countries as protecting personal information to the UK standard. We never send your information outside the UK and the EEA for AI processing.

What is sent

Only the documents and questions involved in the task you have asked for. The AI model has no tools: it cannot search the internet, send messages or reach any other system.

Never used for training

Your information and your child's information are never used to train AI models, by us or by our providers. On AWS Bedrock, the companies that make the AI models cannot see your requests or the answers.

The help assistant

The help assistant answers questions about using SENguru. It works only from our help articles and the questions you ask it. It cannot see your case, your child's records or your documents. Your conversations with it are kept separately from your case chat, and are processed in the same way as the rest of this page describes.

The law the AI works from

When SENguru answers a question or reviews a draft EHC plan, it gives the AI model the relevant parts of the law: the Children and Families Act 2014, the SEND Regulations 2014, the SEND Code of Practice, other relevant Acts such as the Equality Act 2010, tribunal and court decisions, and our own summaries of guidance from SEND advice organisations. This means its answers rest on the law that governs your child's rights.

The AI can be wrong

The AI produces suggestions for you to read and check. It does not make decisions about you or your child, and no one else acts on what it produces. AI output can contain mistakes. Always check it against the original documents, and get advice from IPSEA, SOS!SEN or your local SENDIASS before relying on it.

Turning AI off

AI features are on by default. You can turn them all off at any time in Settings → AI features. When AI is off, none of your information is sent for AI processing.

What you lose when AI is off:

  • Summaries, key points and suggested follow-ups on emails and Contact log entries
  • Reading uploaded documents to pick out case details and summaries
  • Smart chat and document search
  • Answers from the help assistant (the help articles stay available)
  • Suggested labels for Behaviour log notes
  • The guided case set-up assistant
  • EHCP draft review, plan comparison and drafting suggested changes
  • Tribunal preparation
  • Form filler

Everything else keeps working: email forwarding, document storage, the Contact log, deadlines and your notes.

We don't recommend turning AI off, because it removes most of what makes SENguru useful. But some families feel strongly about this, and we will always respect your choice.